If you have experienced any technical difficulties, feel free to connect with our Customer Service Representative on our in-app Live Chat session.

Alternatively, you may also contact our Ping An Digital Bank Customer Service Representative by phone or email.

ServicePhone Number / EmailService Hours
General Enquiry and Technical Support(852) 3762 9900
[email protected]
24-Hour
(Including public holidays)

Please be aware that Ping An Digital Bank has engaged a third party service provider which mainly provides Customer Service and Technical Support. The third party service provider is under a duty of confidentiality to Ping An Digital Bank, and is strictly forbidden to expose or share any information to any unauthorized personnel. Protecting our customer personal data is always our first priority, only authorized personnel within Ping An Digital Bank or authorized personnel from the third party service provider shall be allowed to access to any of our data.

Office Address: Room 1903-04, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong